Full Send Prep Center Management System Privacy Policy - Full Send

Full Send PCMS
Privacy Policy

Legal / Privacy & Data Protection

Full Send PCMS operated by Bracken Labs LLC respects your privacy and is committed to protecting personal information. This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you access or use our websites, software applications, and services collectively referred to as the Services. This policy applies to users who access Full Send PCMS directly and to data processed on behalf of customers in connection with ecommerce fulfillment, order management, inventory management, and related operational services.

Information Collection

We may collect information that you voluntarily provide when you create an account, communicate with us, or use the Services. This may include your name, email address, company name, account credentials, billing and payment information, and support related communications. When providing services to customers, we may process limited customer and order information on their behalf. This may include buyer name, shipping address, order details, and tracking information. This information is processed solely to perform services requested by the customer and is not used for marketing or any unrelated purposes.

We may also automatically collect certain technical and usage information when you access or use the Services. This may include IP address, browser type, device information, log files, and diagnostic data. This information is used to maintain system security, ensure service reliability, and improve performance.

Use of Information

Information is used only for legitimate business purposes. These purposes include operating and maintaining the Services, processing fulfillment and logistics workflows, integrating with third party ecommerce platforms such as Amazon, Walmart, Shopify, and similar services, providing customer support, managing billing and accounts, monitoring security, preventing fraud, and complying with legal obligations. We do not sell personal information.

Marketplace Data (Amazon & Walmart)

Full Send PCMS accesses data from Amazon Seller Central APIs and Walmart Marketplace APIs solely to provide operational services requested by customers. This includes order fulfillment coordination, inventory management, shipping workflows, and reporting necessary to perform these services. We access only the minimum data required, do not use marketplace data for advertising or profiling, do not resell or redistribute such data, and do not retain it longer than necessary for operational or legal purposes. Marketplace data is not shared with unauthorized third parties.

Data Sharing

Information may be shared only in limited circumstances. This includes sharing with service providers that support our infrastructure such as hosting, payment processing, and monitoring services under appropriate confidentiality obligations, sharing with ecommerce platforms, carriers, or vendors as required to perform contracted services, complying with applicable laws or lawful requests, or protecting the rights, property, or safety of the company, our customers, or others.

Retention and Security

We retain personal information only for as long as necessary to provide the Services, fulfill contractual obligations, and comply with legal, tax, or accounting requirements. Customer and order data is deleted or anonymized when it is no longer required for service delivery or compliance purposes. We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or misuse. These safeguards include access controls, encryption where appropriate, monitoring, and internal security practices. While no system can be guaranteed to be completely secure, we continuously evaluate and improve our security measures.

User Rights and Third Parties

Depending on your location, you may have rights related to your personal information. These rights may include accessing your information, requesting correction or deletion, or limiting certain processing activities. Requests can be submitted using the contact information provided below.

The Services may contain links to or integrations with third party platforms. We are not responsible for the privacy practices of those third parties and encourage users to review their privacy policies independently.

Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Services after changes are posted constitutes acceptance of the revised policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, you may contact Bracken Labs LLC at truth@fullsendpcms.com or visit https://fullsendpcms.com.

Full Send PCMS Privacy Policy